萃取组织最佳实践和成功案例


企业收益

l 清晰梳理关键岗位的工作流程及工作任务

l 通过科学的访谈流程和提炼方式,萃取组织最佳实践和成功案例

l 沉淀优秀工作经验,培养相关人员,加强人才梯队建设


学员收益

l 运用工作分析的方法梳理出关键岗位的工作流程与工作任务并进行排序

l 根据不同的主题确定合理的访谈方式

l 掌握访谈的科学流程,以及如何处理和提炼访谈结果

l 获得实用的提炼最佳经验所需的辅助工具表单,直接应用于实际工作

l 帮助沉淀优秀的工作经验,进行相关人员的复制培养

l 将萃取好的最佳实践运用到工作中,提升企业的核心竞争力


适合对象

l 企业业务部门优秀员工、资深专家、业务部门管理者

l 培训管理者、内训师、人力资源管理者

l 行政企管部门流程管理者、企业文化管理者、党政工团管理者


课时

2


主要内容

l 引论

l 工作任务分析方法

Ø 工作任务分析的分类

Ø 工作任务分析的狭义定义

Ø 练习:工作任务分析提炼最佳实践的操作方法

ü 工作任务分析访谈

ü DACUM方法

Ø DPE矩阵工作流程分析法

Ø 文档分析法

Ø 工作任务分解

l 关键事件分析法

Ø 什么是关键事件分析法

Ø 什么时候用关键事件分析法

Ø 练习:关键事件分析法提炼最佳经验和案例的应用

l 访谈前准备

Ø 访谈对象和问题设计

Ø 明确访谈对象关心的问题

Ø 选择访谈方式

Ø 访谈提纲设计

Ø 练习:访谈提纲设计编写和设计访谈信息记录模版

l 访谈技术

Ø 现场访谈方法

Ø 电话访谈方法

Ø 开放式访谈的种类

ü 非正式对话式访谈

ü 以大纲为基础的访谈

ü 标准化的访谈

l BEI访谈方法的应用

Ø 营造良好的访谈环境

Ø 访谈角色定位

Ø 了解自己的沟通方式

Ø 判断被访对象的沟通方式

Ø 访谈如何记录必要信息

Ø 访谈中的情境掌控

Ø 如何为访谈收尾

l 最佳实践和案例的萃取

Ø 访谈资料整理汇总

Ø 访谈资料分析

Ø 如何从述事中提炼工具、表单、流程等信息

Ø 练习:团队列名法提炼最佳实践和案例

Ø 访谈报告的编制

l 萃取成果的应用

Ø 萃取成果在知识管理上的应用

Ø 萃取成果在人才培养上的应用

Ø 萃取成果在对标管理上的应用

l 总结与分享






Extraction of Organization Best Practices and Successful Cases


Benefits to Enterprises

l Clarify and streamline workflow and tasks of key positions

l Extract best practices and success stories using scientific interview process and screening methodologies.

l Document workplace excellence, develop key individuals, and enhance talent pool and management.


Benefits to Participants

l Streamline workflow of key positions using job analysis and prioritize job tasks.

l Determine appropriate interview method according to different theme.

l Master scientific process of interviews and how to process and summarize interview outcome.

l Obtain practical tool list to supplement refining best practice and apply directly to daily work.

l Help document excellent work experience and develop/duplicate relevant personnel.

l Apply the best practices to daily work and improve core competitiveness of the enterprise.


Target Participants

l Outperforming personnel in the sales team, senior specialists, Sales managers

l Training Managers, in-house trainers, Human Resources Managers.

Process Managers of Administration Department, Corporate Culture Managers, Party and political leaders


Duration

2 days


Course Outline

l Introduction

l Methodologies of job task analysis

Ø Classification of job task analysis

Ø Narrow definition of job task analysis

Ø Practicemethodologies of extracting best practices using job task analysis

ü Interview on job task analysis

ü DACUM Method

Ø DPE Matrix Workflow Analysis

Ø Documentation Analysis Method

Ø Decomposition of job tasks

l Key event analysis method

Ø What is key event analysis method?

Ø When to use key event analysis method?

l Practice: Use key event analysis method to extract best practices and case studies

l Preparation before interview

Ø Interviewee and designing interview questions

Ø Clarify issues that interviewees are concerned about

Ø Select interview approach

Ø Design interview outline

Ø Practice: create interview outline and design data collection template

l Interview Techniques

Ø On site interview (face to face) method

Ø Telephone Interview Method

Ø Types of open interview

ü Informal interview

ü Interview based on outline

ü Standardized Interview

l Application of BEI Interview Method

Ø Create a good interview environment

Ø Position the roles of interview

Ø Understand your own communication style

Ø Understand the communication style of the interviewee

Ø How to record essential information during interview?

Ø Control situations during the interview

Ø How to close the interview?

l Extract Best Practices and Case Studies

Ø Consolidation of interview notes

Ø Post-Interview data analysis

Ø How to extract information such as tools, lists and processes from narrative

Ø Practice: Extract best practices and case studies using team name method

Ø Generate interview report

l Apply extracted results

Ø Apply extracted results in knowledge management

Ø Apply extracted results in talent development

Ø Apply extracted results in benchmarking management

l Summary and Sharing

下载课程资料

执行时间:0.011858940124512秒 查询数据库0次 内存使用:1.248 mb - 291.609 kb = 985.977 kb 当前模式:developer