行政人员职业化实用技能

企业收益

l 行政管理的七大品质与十项能力,在塔防游戏模拟情景中逐步提升

l 线上学习结合线下深度培训,培养高品质的职业素养,提高自我管理与行政事务管理能力

l 帮助行政人员在服务于公司每一个部门和每一个员工的日常工作中呈现出职业化、专业化的素质

学员收益

l 通过面对面的交流、分享,学员可以加深理解行政工作在企业内的作用和行政人员应具备的能力/素养

l 通过案例分析与演练等形式,学员可以全面掌握行政管理工作的流程与规范

l 通过拓展学习与分享,学员可以学会如何成为专业化、职业化的行政人员

适合对象

学习过线上“全能行政:无处不在的千面手”的在职行政人员

课时

1天

主要内容

l 第一章:行政管理部门和行政人员 

Ø 行政工作在企业中的价值

Ø 行政人员所扮演的角色和职责

Ø 行政人员应具备的素质和应有的心态

Ø 自我定位与职业发展

l 第二章:行政人员自我管理

Ø 自我定位与职业发展

Ø 工作中的情绪管理

Ø 有序应对繁杂事务工作

Ø 专业化、职业化形象的打造

l 第三章:行政事务管理

Ø 员工工作餐管理

ü 企业内员工午餐管理案例分析

ü 讨论制订员工午餐管理制度

Ø 员工班车管理

ü 公司班车运行有哪几种形式?

ü 班车管理中的难点是什么?

ü 如何制订有效制度加强管理?

Ø 危机管理

ü 危机管理的制度与流程

ü 常见的危机种类

Must-knows for Administrative Professtionals

Benefits to Enterprises

l Improve 7 qualities and 10 competencies in Administrative Management through the Tower Defense game simulation

l Combining online learning with in-depth offline training course to improve self management and admin management capabilities

l Improve competencies and professionalism of the Administrative staff in the daily service of every department and every employee

Benefits to Participants

l Strengthen the understanding of the role of Admin work and capabilities/qualities required of the Administrative staff through face-to-face communication and sharing

l Comprehensively master the processes and standards of Administrative management work through case analysis and exercises

l Learn how to become a specialized and professional Admin staff through extensive learning and sharing

Target Participants

Any Administrative Personnel who have completed the online course of Super Admin: An Omnipresent Helping Hand

Duration

1 day

Course Outline

l Module 1:Administrative Management Department and Administrative Personnel  

Ø The Value of Administrative Work in the Enterprise

Ø The Roles and Responsibilities of the Administrative Personnel

Ø The Quality and Mentality that Administrative Personnel Should have

Ø Self Positioning and Career Development

l Module 2:Self Management of Administrative Personnel

Ø Self-Positioning and Career Development

Ø Emotion Management at Work

Ø Cope with Complex Work in an Orderly Manner

Ø Build a Specialized and Professional Image

l Module 3:Administrative Affairs Management

Ø Work Meal Management

ü Case Study: Employee lunch Management

ü Discussion: Create an Employee lunch Management System

Ø Employee Shuttle Bus Management

ü How many Types are there in the Company Shuttle Bus Operation?

ü What are the challenges in Shuttle Bus Management?

ü How to Develop an Effective Mechanism to Strengthen Management?

Ø Crisis Management

ü Crisis Management Systems and Processes

ü Common Types of Crisis

下载课程资料

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