商务礼仪展现专业形象

 

课程收益

l 提升其个人职业形象及集团整体企业形象

l 帮助学员建立工作上良好的应对心态

l 学习对外接待礼仪,提升公司形象和服务质量

l 明确礼仪中容易犯的错误,加以规避

l 建立良好的职业应对态度并在实际技巧上加以练习

 

适合对象

l 所有在职场中需要出席和运用商务礼仪的人员

 

课时

1天

 

主要内容

l 礼仪的重要性

Ø 礼仪的基本要素

Ø 为什么要关注商务礼仪?

Ø 礼仪应有的态度

 

l 商务积极沟通社交礼仪

Ø 第一印象

Ø 积极的态度

Ø 肢体语言

Ø 职场仪容仪表

Ø 与客户沟通时的重要注意事项

Ø 积极的措词原则

 

l 商业接待及拜访礼仪

Ø 接待客户注意事项

Ø 握手礼仪接待

Ø 商务活动中使用名片礼仪

Ø 会议座位贵宾坐位排法

Ø 会议场合的服务礼仪

Ø 进出电梯的礼仪

Ø 乘车的礼仪

Ø 接机礼仪

Ø 迎接和欢送宾客注意事项

Ø 拜访客户礼貌(技术人员为主)

 

l 电话电邮礼仪

Ø 电话礼仪的重要性

Ø 移动电话的使用礼仪

Ø 电邮的礼仪

Ø 电邮的注意事项

Ø 电邮与电话的相互应用

 

l 宴客相关礼仪

Ø 中餐礼仪与坐次排列

Ø 西餐礼仪与坐次排列

Ø 饮酒文化与应注意事项

 

l VIP及国际交往礼仪

Ø 我们代表的形象

Ø 文化的尊重

Ø 了解对方

Ø 美洲、欧洲、亚洲的礼仪注意事项

温馨提示

 

 

 

 

 

 

 

 

 

 

Business Etiquette

 

 

Benefits to Enterprises

l Enhance individual personal professional image and overall enterprise image

l Help participants develop proper act and mindset in workplace

l Learn business reception etiquette, enhance company image and service quality

l Clarify and avoid common mistakes in etiquette

l Build professional attitude and exercise practical skills

 

 

  Target Audience

l All personnel need to attend business events or use business etiquette in the workplace

 

Duration

1 day

 

Course Outline

l Importance of etiquette

Ø Basic elements of etiquette

Ø Why paying attention to business etiquette?

Ø Proper attitude of etiquette

 

l Business communication and social etiquette

Ø The first impression

Ø Positive attitude

Ø Body language

Ø Professional grooming

Ø Important notes for communicating with customers

Ø Positive wording principle

 

l Business reception and visiting etiquette

Ø Notes for customer reception

Ø Handshake etiquette

Ø Business card etiquette

Ø Meeting and VIP seating arrangement

Ø Meeting service etiquette

Ø Elevator etiquette

Ø Car etiquette

Ø Airport pick-up etiquette

Ø Notes for guests welcome and farewell

Ø Courtesy of visiting customer (for technical personnel)

 

l Telephone and email etiquette

Ø Importance of telephone etiquette

Ø Cell phone etiquette

Ø Email etiquette

Ø Notes for email

Ø Inter-application of e-mail and telephone

 

l Dining etiquette

Ø Chinese dinning etiquette and seating arrangement

Ø Western dinning etiquette and seating arrangement

Ø Drinking culture and notes

 

l VIP and international business protocol

Ø The image we represent

Ø Cultural respect

Ø Understand the other party

Ø Notes of American, European and Asian etiquette

Reminder

 

 

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