引导技巧


企业收益

l 帮助学员掌握引导技术的基本流程、常用工具和了解引导的核心能力。

l 引导技术可以通过激发团体智慧,帮助团队有效地解决问题,达成共识。

l 提高会议效率;增进团队成员对决策结果和行动的承诺与责任。


学员收益

l 了解引导技术的基本概念,理解这项技术对于今天的管理者来说为什么极为重要;

l 掌握一个专业引导会议的整个流程,包括引导技术的ADDR模型与学习流程;

l 学习如何成为一名引导师,可以有效地带动团队讨论问题、作出决策和承诺实施;

l 了解和学习引导者的核心能力;

l 体验和学习若干个典型的基本引导工具,并在课堂上练习实践其中部分工具;

l 设计一个会议引导流程

l 若干个课堂实作体验和练习。


适合对象

需要推动会议、团队工作或项目小组进展的经理,需要指导工作组展开活动的经理,以及作为企业内部咨询师的经理等


课时

3


主要内容

l 基本概念

Ø 什么是引导

Ø 何时需要引导

Ø 引导者的角色

Ø 引导与培训的区别

Ø 一个假设、两个原则

Ø 如何保持中立

l 引导流程

Ø 钻石模型

Ø TEF框架和ADDR模型

Ø 3Os及实战演练

Ø 分析和6P问题

Ø 实战演练

Ø 引导会议的基本流程

ü 开场

ü 发散

ü 收敛

ü 结束

l 引导工具与方法介绍

Ø TEF©一阶工具介绍

Ø 考虑因素

Ø 适用情境

l 引导者的核心能力

Ø 基础核心能力介绍

Ø 提问的练习

Ø 核心能力练习

l 引导工具与方法学习

ü 常用的开场步骤和基本工具

ü 澄清目标与议题

ü 课堂实作

Ø 如何激发讨论和参与发散的工具和方法

ü 示范、体验、理论

ü 课堂实作

Ø 如何形成决策和结果收敛的工具和方法

ü 示范、体验、理论

ü 课堂实作

Ø 如何结束会议

ü 常用的结束会议步骤和方法

Ø 引导基本工具和方法的回顾和总结

l 课堂实作演练

l 课后实作作业

l 结束与告别






Facilitation Skills


Benefits to Enterprises

l Assist participants in mastering the basic process and common tools of facilitation, and understand core competencies of facilitation.

l Facilitation helps team effectively solving problem and reaching consensus through inspiring team wisdom.

l Improve meeting effectiveness; enhance commitment and responsibility for decided result and action by team members.


Benefits to Participants

l Learn the basic concept of facilitation, understand why facilitation is extremely important for today’s managers.

l Master the process of a professionally facilitated meeting, including ADDR Model and learning process of facilitation.

l Learn how to become a facilitator, to effectively guide team to discuss problem, make decision and fulfill commitment.

l Know and study core competencies of facilitation.

l Experience and learn several typical and basic facilitation tools, and practice some tools in class.

l Design process to facilitate meeting f

l Several classroom experience and practical exercises


Target Participants

Managers who need to facilitate meetings and progressing of work team or project team; managers who need to guide project team to launch activities; as well as managers who function as enterprise internal consultants.


Duration

3 days


Course Outline

l Basic Concept

Ø What is facilitation

Ø When need facilitation

Ø The Role of facilitator

Ø Difference between facilitation and training

Ø One assumption and two principles

Ø How to remain neutral

l Process of Facilitation

Ø Diamond Model

Ø TEF Framework and ADDR Model

Ø 3Os and practical exercise

Ø Analysis and 6P Problem

Ø Practical exercise

Ø Basic process of meeting facilitation

ü Opening

ü Expansion

ü Contraction

ü Closing

l Introduction of Facilitation Tools and Methods

Ø Introduction of TEF© Level One tool

Ø Factors for consideration

Ø Applicable scenarios

l Core Competencies of Facilitation

Ø Introduction of basic core competencies

Ø Practice of questioning

Ø Practice of core competencies

l Learning Facilitation Tools and Methods

ü Common opening steps and basic tools

ü Clarify objective and agenda

ü Classroom practice

Ø How to inspire discussion and engagement – expansion tools and methods

ü Demonstration, experience and theory

ü Classroom Practice

Ø How to formulate decision and result – contraction tools and methods

ü Demonstration, experience and theory

ü Classroom practice

Ø How to close meeting

ü Common steps and methods of closing meeting

Ø Review and summary of facilitation tools and methods

l Classroom simulation practice

l Post-class homework exercise

l Closing and Farewell

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