跨部门合作

 

企业收益

l 找出上下级及跨部门沟通协作中不和谐因素,寻求解决方案

l 透过部门分工合作的利弊探讨,研究横向协作障碍产生的原因及化解之道

 

学员收益

l 帮助学员树立“积极主动”的责任心及五大正确心态

l 掌握有效的聆听、发问、表达、反馈等沟通技巧

l 学习面对冲突的要点与步骤,进而化冲突为力量

l 通过理解,尊重和合作达到双赢

 

适合对象

l 任何需要跨部门合作的个人或管理人员

 

课时

2天

 

主要内容

l 第一章:跨部门沟通认知和解析

Ø 良好的沟通提高组织运作效率,大幅减少内部成本

Ø 跨部门沟通的常见障碍及其主要原因

Ø 发挥个人的“积极主动”,扩大影响圈

 

l 第二章:实战方法之一--跨部门运营流程和目标的重新审核

Ø 树立内部部门依赖关系,统一目标 (组织愿景与部门目标)

Ø 审核当前部门间的具体流程上的弊端 (流程图)

Ø 确认自己的核心竞争力

Ø 规范流程并使之标准化

Ø 规范工作分配(角色职责矩阵)

 

l 第三章:实战方法之二--管理团队发展

Ø 没有完美的个人,但有完美的团队

Ø 团队发展的五个阶段及其意义 (布鲁斯.塔克曼模型)

Ø 获得高效团队的特征

Ø 主动开放的心态创造团队正能量

Ø 利用四种模式激励,指导团队成员 (情境领导模型)

Ø 加强虚拟/远程团队的协作 (沟通计划,电话会议控制)

 

l 第四章:实战方法之三--沟通对象的识别

Ø 沟通的基础:尊重差异化

Ø 利用DISC确定个人与他人的类型 (DISC测试)

Ø 调整自我沟通方式,影响他人

 

l 第五章:实战方法之四--沟通中的心态与技巧

Ø 沟通不仅是技巧,更需要正确的心态

Ø “尊重之心”,批判转为尊重

Ø “赞赏之心”,指责转为赞赏 (马斯洛需求理论,PREP)

Ø “反馈之心”,沉默转为反馈 (沟通中损耗)

Ø “利他之心”,自利转为利他 (“富足”心态,双赢,“情感账户”)

 

l 第六章:实战方法之五-处理冲突,化危机为契机

Ø 正确认知冲突的积极意义

Ø 导致部门间冲突的原因

Ø 冲突解决的五种策略 (托马斯.基尔曼模型)

Ø 情绪及压力管理 (PLUS法)

Ø 冲突解决中的谈判 (8大权力基础)

 

l 第七章:个人行动计划

Ø 每位学员制定一份行动计划,确保在实际工作中运用所学到的知识和技巧。有助于公司管理层与学员进行内部沟通


 

 

 

 

 

 

 

Cross Functional Collaboration

 

Benefits to Enterprises

l Identify disharmonious factors in communication and collaboration between the upper and lower levels and cross functions for solutions.

l Through discussing the pros and cons of departmental division of labor, explore the causes and solutions of barriers to horizontal cooperation

 

Benefits to Participants

l Build a proactive sense of responsibility and 5 right attitudes

l Master communication skills such as effective listening, questioning, expression and giving feedback

l Learn key points and steps to handle conflicts, and turn conflict into power

l Achieve win-win through understanding, respect and cooperation.

 

Target Participants

l Anyone who needs cross functional collaboration

 

Duration

2 days

 

Course Outline

l Module 1:Cognition and Analysis of Cross Functional Communication

Ø Effective communication Enhances the Organization’s Operational Efficiency and Significantly Reduce Internal Costs

Ø Common Barriers to Cross Functional Communication and Their Main Causes.

Ø Exert Personal Initiative and Expand the Influence Circle

 

l Module 2:Practical Approach 1 – Re-assess the Cross Functional Operation Processes and Objectives

Ø Build a interdependent Relationship Amongst Internal Departments and Unify Objectives (Organizational Vision and Department Goal)

Ø Review the Drawbacks of the Specific Processes between departments (Flow Chart)

Ø Identify your Core Competitive Advantages

Ø Streamline and Standardize the Processes.

Ø Standardize work assignments (Role & Responsibility Matrix)

 

l Module 3:Practical Approach 2 - Management Team Development

Ø There is no Perfect Individual, but Perfect Team

Ø 5 Stages of Group Development and Their Significance (Bruce Tuckman Model)

Ø Get the Characteristics of a Highly Effective Team

Ø A Proactive and Open Attitude Generates Positive Energy for the Team

Ø Use 4 Modes to Motivate and Guide Team Members (Situational Leadership Model)

Ø Strengthen Virtual and Remote Team Collaboration (Communication Plan, Conference call control)

 

l Module 4:Practical Approach 3 – Identify Communication Objects

Ø The Basis of Communication:Respect for Differentiation

Ø Use DISC test to determine the personality type of your Own and Others

Ø Adjust Your Communication Approach and Influence Others

 

l Module 5:Practical Approach 4 – Communication Mentality and Skills

Ø Communication is not only a skill, but also a right mentality

Ø Respect,turn Criticism to Respect

Ø Appreciation,turn accusation to appreciation (Maslow 's Demand Theory,PREP)

Ø Feedback, Turn Silence to Feedback (Wastage in Communication)

Ø Altruism,turn self-interest to Altruism(Rich Mentality,  Win-win,Emotional Account)

 

l Module 6:Practical Approach 5 - Handle Conflict, Turn the Crisis into an Opportunity

Ø Understand the Positive aspect of Conflict

Ø Causes of Inter-Departmental Conflicts

Ø 5 Strategies to Resolve Conflicts (Thomas Killman Model)

Ø Emotion and Stress Management (PLUS method)

Ø Negotiations during Conflict Resolution (8 Major Power Bases)

 

l Module 7:Personal Action Plan

Ø Each Participant to create an Action Plan to Ensure the Application of Knowledge and Skills Learned are put in practice at work. This helps Internal Communication Between the Company Management and Participants

下载课程资料

执行时间:0.013872861862183秒 查询数据库0次 内存使用:1.182 mb - 291.609 kb = 918.531 kb 当前模式:developer